Ensuring safe & reliable pipelines

How do you know where a pipeline is located? Do you know how to recognize a pipeline leak? What should you do if you find a leak or witness pipeline damage? How dangerous are gas pipelines, anyway, and is it really important to call before you dig? You’ll find answers to all these questions here, so take a moment to become more educated about gas pipelines.

If you have any other questions, you can call Southern Star’s Public Awareness Team at 1-888-885-6008 or e-mail us at PublicAwareness@SouthernStar.com.

Southern Star monitors the operation of our pipeline 24 hours a day, seven days a week. We ensure the safe and reliable operations of our pipelines through routine inspections, computer monitoring systems, corrosion protection, maintenance, regular employee training and more. Our pipelines are designed, tested, installed, operated and maintained in accordance with all applicable federal and state requirements. 

Call Before You Dig!

Most pipeline accidents occur when individuals are not aware of a pipeline’s location before they begin their work. The best way to solve this is to call before you dig! No matter if you are a homeowner or a professional excavator, one easy phone call to 811 starts the process to get underground pipelines and utility lines marked for FREE. You should call 811 if you are planning any sort of digging project, whether you’re planting shrubs in your yard or beginning work near a major gas pipeline right-of-way. When you call 811 from anywhere in the country, your call will be routed to your state’s One-Call Center. Within two business days, the underground pipelines and utility lines around your home, business or property will be marked and you will be able to dig safely. If you prefer to go online to report your digging plan, visit call811.com

Emergency Response

Southern Star has an established emergency response plan in the rare case that a pipeline failure should occur. Hazards that may be associated with pipeline failure include line rupture, release of natural gas, fire, and explosion.

Our operations personnel are prepared to respond appropriately and manage an emergency should one ensue. We work closely and cooperate with local emergency responders to provide education about our pipeline operations and how to respond in the unlikely event of an emergency.

In the case that a pipeline emergency should arise, Southern Star personnel will respond immediately with at least the following actions:

  • Locate the emergency site and stop or reduce the flow of natural gas to the area
  • Cooperate and work with emergency first responders and the appropriate public officials
  • Repair the facility and restore service as soon as possible
  • Investigate the cause of the incident to prevent similar events from recurring

Land Use Development

Southern Star enjoys easements generally 66 feet in width, unless specifically noted otherwise in the applicable easements. As such, the Standard Encroachment Drawings provided on this site assume a 66-foot total right of way width, or 33-feet on each side of the pipeline and are provided only as a guide to assist you in planning your project. To verify the right of way width in the area of your project, please contact the Land Representative nearest you.

You should also be aware that the Southern Star’s Engineering Department must review and approve the plans for any work within our rights of way at least 60 days before the beginning of actual work on the project. A specific Encroachment Agreement may be required prior to you beginning to work within Southern Star’s right of way. Your Land Representative will be glad to visit with you regarding that agreement.

Greg Blandford
Manager, Land and Environmental Permitting
Owensboro, KY

Bob Bath
Leader, Land Acquisition
Shawnee, KS

Provided here is a toolkit outlining the standards and procedures to be followed when planning land use development on or near Southern Star Central Gas Pipeline rights-of-way.

The handbook is intended for use by city and county planners, engineers, developers, land surveyors and anyone involved in the initial stages of land development. If Southern Star is included in the initial planning stages, project delays can be avoided and safe development practices in the vicinity of pipelines can be attained.

The toolkit is designed to make you aware of the most common standards and procedures Southern Star typically requires to protect its facilities in areas of changing land use. However, each proposed development or activity requires a case-specific evaluation by a qualified Southern Star representative. Again, the sooner you involve Southern Star in your project, the better.