In Case of Emergency

If you should see or happen to be working in the area of a broken, leaking or damaged pipeline, abandon equipment immediately and notify Southern Star as soon as possible. Escaping gas can be ignited by open flames or sparks from electrical switches, motors, mechanical equipment or flying rocks. You can also call 911 to notify local emergency responders of the situation.

If gas ignition has not occurred, precautions should be taken to prevent ignition, such as prohibiting smoking and rerouting traffic. Where gas is burning, prevent the spread of fire but do not attempt to extinguish the burning gas. Also, do not attempt to operate the valves on our pipelines.

Southern Star’s emergency 800 phone number (above) can also be found on all pipeline markers.

We Will Arrive Soon

We will begin pipeline emergency action the moment we become aware of the situation. We will dispatch personnel and equipment to identify the emergency, control the flow of gas and make necessary repairs. We will coordinate our actions with fire, police and other public officials.

Emergency Response for Public Safety Personnel

Fire, police and other public officials participating in a pipeline emergency should do whatever they deem necessary to safeguard the public, including clearing the area of people, barricading the area and standing by at a safe distance. You can find more guidelines for emergency responders here.

Quick Access
Phone Numbers

24-Hour Emergency Line
for Pipeline Emergencies

Corporate Headquarters

Customer Service

Public Awareness